Telecom Carrier Support
The sections below contain lists of support links and phone numbers by carrier. The last list is a list of “other” carriers with only a single or a few support numbers.
Keep in mind, carriers often change their support teams and contact numbers, so these numbers are not guaranteed to be accurate. We make every effort to keep these lists current and accurate. If you try any of these numbers and cannot reach the support group you need, you can ask to be transferred when you are answered or you can search Google for a better number.
Enterprise Repair numbers:
https://www.centurylink.com/business/help/business-support-numbers.html
How to create a repair ticket in Control Center is here:
https://www.centurylink.com/business/help/controlcenter/service-management/creating-a-repair-ticket.html
***Once you have reported the issue and do not feel like your issue is getting the appropriate attention needed, you can escalate by sending an email containing your ticket number, description of the issue, time the ticket was opened, any activity that has taken place since the ticket was opened and any other relevant details to the Service Management Team
For all AT&T repairs, please use the Express Ticketing Portal. It is the best way to open and manage trouble tickets with AT&T.
Express Ticketing Portal:
https://expressticketing.acss.att.com/expressticketing/
If additional escalation support is needed, engage a Service Manager who will assist with managing the Maintenance process with your customer directly (available for most AT&T Customers).
AT&T VPN – AT&T Virtual Private Network: 877-ATT-FIXX, (877-288-3499)
AT&T MIS/PNT – Managed Internet Service/Private Network Transport: 888-613-6330
AT&T Switched Ethernet Service: 888-644-3662
IP Flexible Reach VoIP: 877-288-8362
AT&T Dedicated Ethernet: 800-332-1321 (In Region) | 800-829-1011 (Out of Region)
EPLS WAN: 800-222-1000
AT&T Internet Access (Broadband, IP DSL): 877-XDSL-ATT (877-937-5288)
ANIRA with AT&T VPN – AT&T Network-based IP VPN Remote Access: 877-ATT-FIXX, (877-288-3499)
ANIRA with PNT – AT&T Network-based IP VPN Remote Access: 888-613-6330
NBFW – Network Based Firewall: MSS Help Desk – Reference NBFW Slide for Contacts.
AT&T Netbond: MSS Help Desk
Private Line Services: 877-288-3499
Local Services: 866-405-5403
Long Distance Services: 800-829-1011 (TDM) | 800-222-1000
Comcast Tech Support: 800-316-1619
Comcast Customer Care: 800-391-3000
Comcast Install Scheduling: 866-971-0339 >>> 06/26/18 – New # 855-336-6983
Comcast Post Installation (SMB service/Coax) – 800-391-3000 (Repair, MACD, Billing, Technical Support, IPs)
Comcast Post Installation (Trunk Services – PRI, SIP) – 877-543-3961
Comcast Post Installation (Business VoiceEdge) – 877-761-7401
Comcast Post Installation (Ethernet) – 800-741-4141
Comcast Post Installation (Hospitality) – 877-229-5999
Verizon: 800-264-1000
Integra: 866-597-7792
Fusion: 888-301-1721
Integra: 866-INTEGRA (866-468-3472) or customerservice@integratelecom.com