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Ernest Communications

Ernest is widely regarded as the premier phone company in the United States specializing in Multi-Location Business Customers. Ernest Clients benefit from that experience and expertise in this market, and are guaranteed to experience:

  • Savings. A significant cost reduction in current telecommunications expenses, through both decreased rates and increased administrative efficiencies.
  • Simplicity. Centralized and consolidated billing and customer care for all locations, and no contracts required!
  • Single Source. Centralized ordering, provisioning, disconnects, escalation, tracking and billing
  • Superior Service. Higher quality-of-service as an Ernest National Account with dedicated Customer Care Representatives.
  • Stability. Ernest is a privately-held, debt-free company with experienced management, high employee retention rates and industry know- how.

The Ernest Advantage

Nationwide Coverage

Ernest is one of an elite few phone companies that provide coverage in all 50 states. More importantly, Ernest is the only phone company that provides service in every territory within every state, including Puerto Rico and Canada! Ernest lives by the motto, “No Line Left Behind”, and expertly handles all your local service needs, regardless of the state, or the market. A sample of Ernest’s Coverage Areas includes:

  • AT&T
  • Century Tel
  • Embarq
  • Frontier
  • Verizon
  • Cincinnati Bell
  • Consolidated Communications
  • FairPoint
  • Qwest
  • Windstream

Consolidated Billing

Though Nationwide Coverage is important, what makes Ernest unique is the ability to deliver one single bill for all lines served. Easy to promise, very hard to deliver! However, Ernest Clients testify over and over again that the bill they receive, delivered electronically in a customized format, for each and every line they own, is the #1 reason they continue to trust Ernest as their phone company. Ernest Clients can expect their service to:

  • Includes Intralata Toll as part of the local service charge
  • Includes all feature charges (Remote Call Forwarding and Voicemail are billed separately)
  • Block all Casual and Third Party charges
  • Offer a nationwide blended rate for all locations
  • Itemized List of charges for other services delivered by Ernest, ie Long Distance, Inside Wiring, xDSL, etc.
  • Deliver easy to read, timely invoices in multiple formats, PDF, CSV, XLS or paper
  • No hidden fees or charges

Dedicated Customer Care

Allow your Ernest Customer Care Account Manager to become like one of your own employees, proactively managing all provisioning projects, trouble tickets and Move, Add, Change, Disconnect (MACD) requests. This will allow you to focus your internal resources on more mission-critical tasks, knowing that you can rely on:

  • Dedicated Customer Care Account Manager for every Client with 100+ lines
  • A Team of knowledgeable Representatives with over 200 years of combined Telecommunications Experience
  • 24/7/365 Support
  • Daily Project Management Reports During Conversions
  • Ongoing Weekly Project Management Reports of MACD Activity